Refund/Return Policy
Returns, refunds or exchanges will not be provided unless there are exceptional circumstances and the decision whether to provide a return, refund or exchange is solely at MedEntry's discretion. Failure to cancel a recurring subscription does not constitute ‘exceptional circumstances’.
The UCAT consortium of universities may at any stage decide to change the requirements for entry into medicine and other health sciences including changing the actual test required for entry - MedEntry is not responsible for these decisions and these decisions do not constitute 'exceptional circumstances' and thus will not be eligible for refunds (although MedEntry will amend preparation materials as appropriate). More broadly, any events outside MedEntry's control are not considered 'exceptional circumstances'.
To apply for a refund in any situation (whether they relate to goods or services), a request in writing will need to be provided to MedEntry stating your name and contact details, the full history of the transaction in question, a detailed list of reasons why you are requesting a refund/exchange, the contact person that you have dealt with from MedEntry, copies of all relevant documents related to the situation and any other documents. Refunds will only be considered if a request is made in writing (by email or letter) within one week of the date of purchase.
All requests for refunds will incur an administration and banking surcharge of at least 20%. Credit may be given, at our discretion, to other MedEntry courses or products after cancellations. Refunds for individual components of a package will not be considered under any circumstances.
Goods: Exceptional circumstances’ include if the goods/services are ‘seriously defective’ and within MedEntry’s control. Evidence must be provided. MedEntry may offer an appropriate remedy/alternative depending on the nature of the defect.
Services: Cancellations will only be considered for a refund if all the above requirements have been met.
The UCAT consortium of universities may at any stage decide to change the requirements for entry into medicine and other health sciences including changing the actual test required for entry - MedEntry is not responsible for these decisions and these decisions do not constitute 'exceptional circumstances' and thus will not be eligible for refunds (although MedEntry will amend preparation materials as appropriate). More broadly, any events outside MedEntry's control are not considered 'exceptional circumstances'.
To apply for a refund in any situation (whether they relate to goods or services), a request in writing will need to be provided to MedEntry stating your name and contact details, the full history of the transaction in question, a detailed list of reasons why you are requesting a refund/exchange, the contact person that you have dealt with from MedEntry, copies of all relevant documents related to the situation and any other documents. Refunds will only be considered if a request is made in writing (by email or letter) within one week of the date of purchase.
All requests for refunds will incur an administration and banking surcharge of at least 20%. Credit may be given, at our discretion, to other MedEntry courses or products after cancellations. Refunds for individual components of a package will not be considered under any circumstances.
Goods: Exceptional circumstances’ include if the goods/services are ‘seriously defective’ and within MedEntry’s control. Evidence must be provided. MedEntry may offer an appropriate remedy/alternative depending on the nature of the defect.
Services: Cancellations will only be considered for a refund if all the above requirements have been met.
Updated on: 23/07/2024
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